Privacy Policy

Destaron Residential Inc. (“Destaron”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://destaron.ca or interact with us online.

1. Scope

This policy applies to personal information collected through:

  • Our website and online forms
  • Email communications
  • Resident portal and service requests
  • Cookies and similar technologies

2. What We Collect

We may collect:

  • Contact Information: Name, email, phone number, mailing address
  • Tenant Application Data: Employment details, references, financial information
  • Technical Data: IP address, browser type, device info, usage analytics
  • Payment Information: For rent or deposits (processed securely via third-party providers)
  • Preferences & Communications: Requests, feedback, and service inquiries

3. How We Use Your Information

  • To process rental applications and manage tenancy agreements
  • To respond to inquiries and provide customer support
  • To maintain property services and communicate updates
  • For billing and payment processing
  • To improve website functionality and user experience
  • For legal compliance and fraud prevention

4. Consent

By using our website or providing personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Data Sharing

We do not sell or rent personal information. We may share data with:

  • Service providers (e.g., payment processors, utility companies and their billing services, IT support)
  • Credit reporting agencies (for rental applications)
  • Legal authorities when required by law

All third parties are bound by confidentiality and security obligations.

6. Data Retention

Data Category

Retention Period

Tenant Applications & Lease Records

Tenant Applications & Lease Records

Payment & Billing Records

7 years (tax compliance)

Customer Support Requests

24 months

Marketing & Newsletter Data

Until you unsubscribe

Website Analytics (cookies, IP)

13 months

Backup Archives

90 days (rolling)

After these periods, data is securely deleted or anonymized.

7. Cookies & Tracking

Our website uses cookies for:

  • Essential functionality (e.g., login sessions)
  • Analytics (e.g., Google Analytics)
  • Performance improvements

You can manage cookies through your browser settings. Non-essential cookies are only used with your consent.

8. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent

To exercise these rights, contact us at admin@destaron.ca.

9. Security Measures

We implement safeguards including:

  • Encryption for data in transit and at rest
  • Restricted access based on job roles
  • Secure servers and regular audits

10. Cross-Border Transfers

If personal information is transferred outside Canada (e.g., for cloud hosting), we ensure equivalent protection through contractual and technical measures.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Information

Destaron Residential Inc.
Email: admin@destaron.ca
Address: 5353 North Service Rd, Burlington, ON L7L 6C1

Last Updated – December 8, 2025