Frequently Asked Questions – Prospective Residents

It is a Destaron policy to not only meet prospective residents, but also to call previous landlords and employers – in addition to a standard credit check.  Employment and salary will be confirmed by letter, your employer, T4 or current pay stub.  The current residents appreciate the effort that goes into selecting new residents to the building to be their neighbours.  For more information about the application process, please refer to the “Application Process Overview“.

Destaron asks each new resident to sign a Code of Conduct Agreement  to ensure that residents are respectful of their neighbours, the property and follow the rules of their lease.

What if the prior residents did not clean up?  While many landlords will allow tenants to move in on the day after the prior resident moves out, at Destaron, we take the time required to ensure that each suite is updated and cleaned to impeccable standards before a new resident moves in.  New residents should find their suites to be freshly painted and fully cleaned – all that should be left is to unpack.  Read more in “Discover the Destaron Difference” .  At Destaron, we are proud of the condition of the suites when new residents move in and ensure that the suites are up to our residents’ standards by asking them to walk through the suite with a Destaron Employee and to complete a move-in inspection prior to taking possession of the suite.  This way, in the unlikely event that there are any issues, they can be addressed.

Destaron has full time maintenance staff for each building to quickly respond to any issues you might experience.  Destaron knows that quickly addressing residents’ maintenance issues is critical and we strive to respond to issues within 24 hours – with emergency staff on call 24 hours a day, 7 days a week.  Our focus on quick resolution of maintenance issues is highly valued by residents and a big factor in our positive resident survey ratings.

For any maintenance issue, please fill out our maintenance request form in which you  provide details of the problem you are experiencing and  authorize a maintenance staff member to enter your suite if you are not home.  The form can be obtained from your building manager by visiting the office during regular business hours or, as a convenience to our residents, you can fill out our online maintenance request form  which can be submitted electronically and initially processed during business hours.

While Destaron does allow residents to have a pet, we want to ensure that a resident’s pet does not disturb their neighbours and so Destaron ensures every lease holder signs a pet owner policy.  Certain restrictions may apply.

Yes. Each lease holder of the suite must be named on the lease as well as a list of all occupants. Even after the lease has been signed, if a leaseholder decides to bring in a new roommate, the new roommate must be approved by Destaron and provide the required information.

You must submit a money order or certified cheque for the last month’s rent and key rental, as well as  a post-dated cheque for first month’s rent and key rental.  For those requesting parking and / or a storage locker, those fees will be added to the first and last month payments.

Yes.  It is the law.  You would be risking a huge financial loss in the event of an accident – even if it is not your fault. It is not just to protect possessions – but also against liability for damages to the building and neighbour’s property.  If there is a fire or flood in your suite, you would not only have to replace all your belongings, but may also have to pay for a new place to stay, time off work, moving expenses, etc.  Tenant insurance can often be purchased for less than a dollar a day. Please ask your building manager if the insurance company requires specific information such as distance to fire hydrants or stations.  Destaron buildings are equipped with safety and security in mind.

If you accidentally caused a fire or flood, it would not be covered by your roommates’ policy.  As well, an individual’s policy will only cover their possessions – not their roommate’s.  Most insurance companies will provide joint policies.